Privacy Policy
At Ethiopia Coffee (Ethiopian Brew Co.), we respect the privacy of our visitors and customers. This policy explains how we collect, use and protect your personal information.
1. Information We Collect
We collect information in two main ways:
1.1. Information You Actively Provide
- When you fill out the contact form: name, email, message subject, message content
- When you contact us via WhatsApp: phone number, message content
- For shop inquiries: product preference, weight, grind, quantity, notes
1.2. Automatically Collected Information
- IP address (for security and technical audit only, short-term)
- Browser type, operating system, visit time
- Pages visited (anonymous, for aggregate statistics)
We do not use Google Analytics, Meta Pixel, or similar detailed tracking tools. Netlify Analytics is used for technical data and does not collect personal data.
2. How We Use Your Information
- To respond to your messages
- To fulfill orders and maintain communication
- To improve our services (anonymous aggregate data)
- To meet legal obligations
3. Who We Share Information With
We do not sell your personal data to third parties. We only share in the following cases:
- Technical service providers: Netlify (hosting), Google (Maps and fonts), WhatsApp (messaging).
- Legal obligations: Court orders, prosecution instructions, or legal requirements.
These service providers have their own privacy policies. Their data handling practices are not under our responsibility, though we prefer reliable organizations.
4. How Long We Retain Your Data
- Contact form messages: 1 year after response
- WhatsApp conversations: Subject to WhatsApp's own policy
- Order information: Legal retention period (10 years, Turkish Commercial Code)
- Technical logs: 90 days
5. Security
Our site operates over HTTPS (SSL/TLS encryption). All form submissions and data transfers are encrypted. Industry-standard security measures are used for the web infrastructure.
6. Your Rights
Under KVKK and GDPR, you have the rights to access, correct, delete, port, and object to the processing of your data. For details, see Personal Data Protection Notice.
7. Cookies
For detailed information about cookie usage on our site, please refer to our Cookie Policy.
8. Contact
For questions about this policy or your personal data: [email protected]
9. Policy Changes
This privacy policy may be updated from time to time. We will clearly mark significant changes on the page. The current date can always be seen at the bottom of this page.